Overview

We understand the importance of ensuring that our site is accessible to everyone. We are committed to achieving a minimum of conformance level Double-A with the Web Accessibility Initiative (WAI) Web Content Accessibility Guidelines and complying with the National Disability Authority IT Accessibility Guidelines.

If you have a query, you can contact us on accessibility@hea.ie.

Maintaining accessibility and managing feedback

We are committed to maintaining and monitoring the accessibility of this website. As part of this process, we welcome any comment, suggestions or details of problems encountered from users.

If you have a comments or complaint about the accessibility of this website, please email HEA Accessibility on: accessibility@hea.ie

If you wish to request particular content in an accessible format, please include the following details:

• Your required format
• The content you wish to receive (please include the url of the content)
• Your name and email address

We will make all reasonable efforts to fulfil your request.

Enforcement procedure

If you have difficulty accessing information on this site or have suggestions as to how we could improve the accessibility of our site, please contact us.

The 2020 Regulations state that enforcement procedure is to be “used in the case of unsatisfactory responses to any notification or request sent in accordance with Article 7(4)(c) of the 2020 Regulations.

Section 38 of the Disability Act provides that  a person, or a specified person may make a complaint in writing to the head of a public body if that body is not following the law as outlined in sections 25, 26, 27, 28 or 29 of the Act.

If you are not happy with our response, you can make a complaint to the:

Office of the Ombudsman:

• Ombudsman Contact information
• Advice on making a complaint under the Disability Act

Workplace Relations Commission:

• WRC Contact information
• Advice on making a complaint under the Equal Status Act