Call for Springboard+ guidance counsellors for 2019 free phone helpline

By Maria Cross

Posted: 3 May, 2019

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Springboard+ guidance counsellors for 2019 free phone helpline


The HEA is seeking applications from experienced guidance counsellors for a temporary telephone helpline to support potential Springboard+ participants in 2019.

Two positions will be filled for a period of 5 months on a contract basis.

Applicants must be available during the period from 20th May – 18th October (please note these dates are indicative and will be confirmed at a later stage).

The location for the helpline will be in Dublin city, venue to be confirmed.

The working hours will be from Monday-Friday (with the exception of public holidays) and from 09.00-17.00 each day.


Person specification:

  • A qualification in career guidance
  • Relevant work experience, prior experience of working with adults returning to education would be a particular advantage.
  • Up-to-date knowledge and understanding of education and training options for jobseekers. An ability to quickly master knowledge and understanding of all aspects of the Springboard+ initiative, including the relevant Social Protection supports for unemployed jobseekers
  • An ability to work as part of a small team
  • Excellent computer literacy with experience of using MS Office and information management software
  • Excellent interpersonal, communication and teamwork skills
  • Excellent oral, written and presentation skills.


The role:

  • Operate a telephone helpline which provides callers with comprehensive, impartial advice and guidance on Springboard education options
  • Disseminate information and a referral service on other education and training options besides Springboard+ full-time further and higher education, training, internship/work placement and career options
  • Respond to email queries from current and perspective Springboard+ students.
  • Operate a text and call-back service
  • Maintain a database of calls and requests for information/guidance
  • Develop and collate case studies of callers
  • Evaluate the reach and impact of the helpline and submit a report to the HEA at the end of the contract period
  • Prior to closing down of the helpline, carry out follow up queries with callers
  • Undertake other duties as may be assigned.


Remuneration will be linked to the Executive Officer Public Service scale (pro rata).

Interested persons should submit by email a Curriculum Vitae (no more than two pages) and a short cover letter stating why they believe they should be offered the position to

The closing date for applications is no later than 5pm Friday 10th May 2019. Applications cannot be considered after this time.



Higher Education Authority

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