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HEA Customer Service Plan

HEA Customer Service Plan

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  • About us

    About us

    • Overview
      • Key Acts
    • HEA Corporate Strategic Plan
    • Board
    • Accessibility
    • Irish Sign Language Service
    • Public Sector Information
    • Staff
    • Higher Education Institutions
    • Freedom of Information
      • HEA FOI Publication Scheme
    • Data Protection
      • Personal Data held by the HEA
      • Your rights
      • HEA Cookies Notice
    • Protected Disclosures
    • Open Data
    • Contact us
    • Vacancies
  • Our Work

    Policy

    • Policy Development
      • Overview
      • Future Planning
      • Teaching and Learning
      • Transitions
      • Quality
    • Internationalisation
    • Access Policy
      • Consultation – new National Plan for Equity of Access to Higher Education 2022-2026
      • National Access Plan 2022-2028
      • Progress Review of the National Access Plan and Priorities to 2021
      • Programme for Access to Higher Education
      • Student Assistance Fund
      • Fund for Students with Disabilities
      • Access Publications
      • Access News
    • Research Policy
      • Overview
      • Impact 2030
      • Other Policy Initiatives
      • North South Research Programme Conference
    • HE Reform
      • Overview
      • The Changing Landscape
      • Technological Universities
        • Technological University Dublin
        • Munster Technological University
        • Technological University of the Shannon: Midlands Midwest 
        • Atlantic Technological University
        • South East Technological University 
      • The Technological Sector Advancement Fund
      • TU Research and Innovation Supporting Enterprise (TU RISE) Scheme
      • Technological University Transformation Fund
      • HEA Capacity Building 2022: New and Expanded Courses
    • Centre of Excellence for Equality, Diversity and Inclusion
      • Centre Information
      • Ending Sexual Violence and Harassment in Irish Higher Education Institutions
      • Race Equality
      • Gender Equality
      • HEA National Review of Gender Equality in Irish Higher Education Institutions
      • Gender Equality Enhancement Fund
      • Senior Academic Leadership Initiative
      • Athena Swan
      • HEI Staff Profiles
    • Mental Health Framework
    • #UNMUTECONSENT
      • Why this campaign
      • National Supports
      • On Campus Supports and Training
      • Media and Downloads
    • North South Research Programme
      • North South Research Programme 2024 – Call 2
    • Healthy Campus
      • Healthy Campus Charter and Framework
      • Healthy Campus Self-Evaluation Tool
      • HEA Wellbeing Conference 2024
      • HEA Wellbeing Conference 2023
      • Higher Education System Performance Framework and Wellbeing
      • International Context
      • Healthy Campus Case Studies
      • Other Strategies and Policies

    Funding, Governance and Performance

    • Funding
      • How we fund
      • Who we fund
      • Funding Review
      • Innovation and Transformation fund
      • Student Finance
        • SUSI (Student Universal Support Ireland)
        • Fund for Students with Disabilities
        • Student Assistance Fund
        • Back to Education Allowance
        • Free Fees Initiative
        • Other bursaries and scholarships
        • Postgraduate students
    • Governance
      • Overview
      • Governance Framework for the Higher Education Sys.
      • Legislation & Codes
    • Managing Performance
      • System Performance Framework
      • Performance Agreements
      • Strategy and Performance Dialogue
        • Process
      • Performance Funding
      • Institutional Stories of Impact
        • University of Galway 2023
        • University of Limerick 2023
        • South East Technological University 2023
        • TU Dublin 2023
        • University College Cork 2023
        • National University of Ireland Galway 2022
        • South East Technological University (SETU) 2022
        • University College Dublin 2022
        • Dundalk Insitutue of Technology 2022
        • IADT 2022
        • University Of Limerick 2022
        • IT Carlow 2021
        • NUI Galway 2021
        • University College Cork 2021
        • Munster Technological University 2021
        • AIT – LIT 2021
        • Letterkenny Institute of Technology 2019
        • Waterford Institute of Technology 2019
        • Limerick Institute of Technology 2019
        • Mary Immaculate College 2019
        • Trinity College Dublin 2019
        • University College Cork 2019
        • University of Limerick 2019
        • Dundalk Institute of Technology 2019

    Skills and Engagement

    • Springboard
    • Apprenticeships
    • Human Capital Initiative
      • HCI Pillar 3 Micro-Credentials Learner Fee Subsidy
      • HCI Pillar 3 Projects Hub
      • HCI Pillar 3 Mid-Term Report
      • What is the Human Capital Initiative (HCI)?
    • ICT Skills
    • Engagement
    • Publications
    • Contacts
    • Entrepreneurship
    • Graduate Outcomes

    Statistics

    • Overview
    • Publications
    • Information for HEIs
      • Graduate Outcomes Survey – HEI Guidance
    • Data for Download and Visualisations
      • Data Definitions
      • Access Our Data
      • Widening Participation for Equity of Access
      • Enrolments
      • Graduate Data
      • Progression & Completion Data
      • Key Facts and Figures
      • System Performance and International Data
    • Graduate Outcomes: Data & Reports
      • Graduate Outcomes 2022
        • Key Findings
        • Graduate Outcomes – All Years 2018 – 2023
        • HEI level data (GO 2022)
      • Graduate Outcomes 2021
        • Introduction
        • Main Graduate Destination
        • Level 6 & 7 Graduates
        • Honours Degree Graduates
        • Postgraduate Taught Graduates
        • Postgraduate Research Graduates
        • International Graduates
        • Earnings Analysis
        • Broader Outcomes
        • Appendix
      • Graduate Outcomes 2020
        • Introduction
        • Main Graduate Destination
        • Level 6 & 7 Graduates
        • Undergraduate Honours Degree Graduates
        • Postgraduate Taught Graduates
        • Postgraduate Research Graduates
        • International Graduates
        • Earnings Analysis
        • COVID-19 Impact
        • Appendix
  • Statistics

    Statistics

    • Overview
    • Publications
    • Information for HEIs
      • Graduate Outcomes Survey – HEI Guidance
    • Data for Download and Visualisations
      • Data Definitions
      • Access Our Data
      • Widening Participation for Equity of Access
      • Enrolments
      • Graduate Data
      • Progression & Completion Data
      • Key Facts and Figures
      • System Performance and International Data
    • Graduate Outcomes: Data & Reports
      • Graduate Outcomes 2022
        • Key Findings
        • Graduate Outcomes – All Years 2018 – 2023
        • HEI level data (GO 2022)
      • Graduate Outcomes 2021
        • Introduction
        • Main Graduate Destination
        • Level 6 & 7 Graduates
        • Honours Degree Graduates
        • Postgraduate Taught Graduates
        • Postgraduate Research Graduates
        • International Graduates
        • Earnings Analysis
        • Broader Outcomes
        • Appendix
      • Graduate Outcomes 2020
        • Introduction
        • Main Graduate Destination
        • Level 6 & 7 Graduates
        • Undergraduate Honours Degree Graduates
        • Postgraduate Taught Graduates
        • Postgraduate Research Graduates
        • International Graduates
        • Earnings Analysis
        • COVID-19 Impact
        • Appendix
  • Publications
  • News

About the HEA

The HEA leads the strategic development of the Irish higher education and research system with the objective of creating a coherent system of diverse institutions with distinct missions.

CRA No: 20020286

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Partner Websites

  • Irish Research Council
  • Springboard+
  • EurIreland
  • Student Finance
  • National Forum for the Enhancement of Teaching and Learning in Higher Education
  • National Tertiary Office

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Contact us

3 Shelbourne Buildings, Crampton Avenue,
 Shelbourne Road, Ballsbridge,
 Dublin 4, Ireland D04 C2Y6
 Phone: +353 1 231 7100
 Email: info@hea.ie

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